Privacy Policy.

Arnold Brothers Heating & Cooling ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit arnbros.com or contact us, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us, such as when you fill out a contact form, request a service appointment, request a quote, or call our office. This typically includes your name, address, phone number, email address, and any details about the heating, cooling, or service work you are requesting.

We also collect limited technical information automatically when you visit the site, including your IP address, browser type, device type, pages viewed, and referring URL. This information is collected through cookies and similar technologies, including Google Analytics.

How We Use Your Information

• To respond to inquiries and schedule service or estimates.
• To provide quotes, financing referrals, and complete the work you request.
• To send service reminders, appointment confirmations, and follow-up communications.
• To improve our website, services, and customer experience.
• To comply with applicable laws and regulations.

How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us operate our business, such as our website host, our email and scheduling tools, Google Analytics for understanding site usage, and any financing partners you choose to apply through. We may also disclose information if required by law, subpoena, or to protect the rights, property, or safety of Arnold Brothers Heating & Cooling, our customers, or others.

Cookies and Tracking

Our site uses cookies and similar technologies, including cookies set by Google Analytics, to keep the site working and to understand how visitors use it. You can disable cookies in your browser settings, though some parts of the site may not function properly without them. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

Data Retention and Security

We keep customer information for as long as needed to provide service, meet legal and tax requirements, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect the information we hold, but no system is completely secure.

Your Choices

You can opt out of marketing communications at any time by replying to any message or contacting us using the details below. You can request that we update or delete the personal information we hold about you by contacting us at the details below.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

Contact Us

Questions about this Privacy Policy? Contact us:

Arnold Brothers Heating & Cooling
1729 W. Jackson St
Macomb, IL 61455
Phone: (309) 833-2852